XXX, one of famous, a world leader in mobile electronics, transportation components and systems technology
Job Responsibilities:
Be the primary customer interface for responding and resolving to customer concerns for all current product design and quality issues.
Interfacing with the Project Team and Program Management as needed.
Understand customer requirements and expectations in order to respond effectively to product quality issues.
Champion the Response Process and ensure weekly reports are complete and accurate.
Establishing and maintaining the core and extended team membership required to accomplish the response team’s responsibilities to establishing performance standards.
Coordinate customer visits and support customer vehicle launches as required.
Negotiate project transition from product team to response team.
Implement changes to current products.
Background：
Bachelor degree in Electronic Engineering.
Minimum 3 years quality control experience.
Minimum 2 years customer support experience.
Familiar with statistical control method in problem solving.
Familiar with resolving to customer concerns.
Have strong experience in leading team make and implement action plan.
Fluent in English (verbal & written), Japanese/Korean will be an advantage.
Good communication skill. |