With minimum supervision and direction, performs a variety of on-site or remote hardware, software, application and training support services to our employees and customers. Achieve highest customer satisfaction with market competitive cost through delivering professional support services to our customers
Learn and practice all Orbotech internal systems, internal process and procedures particularly Customer Support service and system guidelines, process and procedures.
Practice Orbotech core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance).
Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards
Carry out quality installation, Preventive Maintenance (PM) according to schedule.
Timely escalation of issues and problems according to Orbotech standards and guidelines.
Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines.
Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
Participate and take on additional assignments and projects as required.
Work as a team with other colleagues in other divisions, product lines and departments.
Make own decisions within one’s job context.
Make right judgment and decision on tools and methods used to resolve technical problems and issues.
University graduate on Electronics/Mechanical/Computer Science or equivalent.
Minimum 1 years relevant experience.
Good command of spoken and written English and local language.
Excellent interpersonal skill and proven record of a team player.
Good trouble shooting skill.
Good presentation skill.
Customer oriented and good customer handling skill.
Familiar with Windows Word, Excel or other common PC applications.
Knowledge on Network, Unix and Sunsolard.
Position Location: JiangSu Kunshan |