-Practice Orbotech core value behavior; customer focused and competitive mindset (ownership, proactive, take one step in advance).
-Carry out professional on-site or remote support activities and close service calls effectively and efficiently in accordance with Orbotech procedures and standards (timely CSRs, parts return, DOA program etc.)
-Carry out quality installation, Preventive Maintenance (PM) according to schedule.
-Timely escalation of issues and problems according to Orbotech standards and guidelines.
-Manage and handle spare parts (truck account) effectively and efficiently according to Orbotech standards and guidelines.
-Participate in site audit exercise.
-Participate and manage the new product release process as required.
-Provide mentoring and coaching to junior CS engineers so that they practice the Orbotech required behaviors and learn the required technical and soft skills.
-Participate to improve customer satisfaction and achieve competition mindset by finding out and communicating to managements the needs and requirements of customers and competitor activities.
-Initiate, identify and participate in internal processes re-engineering projects to achieve cost reduction and efficiently improvement (eg. MTTR, MTBF, spare parts usage, etc.).
-Prepare quality documentation as required by the company standard and guideline.
-Participate in the sales support demonstration and presentation as required.
-Share products knowledge and gained experience with customers and other employees through knowledge sharing sessions, customer training sessions, etc.
-Participate and take on additional assignments and projects as required.
-Work as a team with other colleagues in other divisions, product lines and departments.
Academic and Working Qualifications
(Include minimum total years of experience required)
-University graduate on Electronics/Mechanical/Computer Science or equivalent.
-Minimum 3 years relevant experience.
-Excellent command of spoken and written English and local language.
-Excellent interpersonal skill and proven record of a team player.
-Excellent trouble shooting skill.
-Good presentation skill.
-Industry process and integration knowledge.
-Customer oriented and excellent customer handling skill.
-Familiar with Windows Word, Excel or other common PC applications.
-Knowledge on Network, Unix and Sunsolard. |