工作地点：太仓市 Key Responsibility:
1,解答销售工程师提出的各种有关产品技术方面的问题；
Solve product tech question asked by sale enngineers;
2，向客户澄清各种技术问题；
Clarify tech issue to customer；
3，拜访OEM厂家，与相关人员交流沟通解决产品应用技术问题，解决产品售后客户的各种抱怨；
Travel to visit OEM company concern people, solve product application tech issues & after sales complaint issues.
4；拜访最终用户，进行区域服务，对产品进行检查、鉴定、维修服务并做中英文报告；
Travel to visit enduser, do field service work, check、identify & repair failture product;do chinese and english version work report;
5，统计产品问题，统计服务花费；
Do claim statistic；do claim expense statistic;
6，把英文产品技术资料（如零件手册、维修手册等）翻译成中文；
Translate English version (spare part list ,repair manual and so no) documentation to Chinese version ；
7，对客户进行产品知识培训、维修方法技能培训、质保条款服务流程培训；
Give customer training :product knowledge、repair method &skill、warranty terms & service work flow chart;
8，联系总部相关工程师，沟通解决产品在中国市场上出现的疑难问题；
Contact HQ engineers ,solve product issues happened in china market;
9，完成主管分配的其他工作；
Other tasks assigned by the superior;
Requirement:
1,本科及以上学历，主修机械，英语CET-4及以上；
Bachelor major in mechanism, english level CET--4 or above.
2，能借助工具阅读英文技术资料并翻译成中文；具有英语写邮件及报告的能力；
Can read and translate english tech document to chinese by the help of tools book, can use english send e-mail and write report.
3，具有两年及以上减速机行业售后服务或技术支持工作经验；具有与工程机械OEM厂家配套外资减速机企业相关工作经验佳；
Have at least two years experiences do service work or do tech support work of gearbox; have foreigner company similar work experiences who do bussiness with construction equipment OEM will better;
4，具有机械CAD制图软件的应用能力，熟练的电脑应用技巧尤其是WORD、PPT、EXCEL;
Skills of CAD drawing, Skills of WORD、PPT、EXCEL ;
5，结果导向，具有独立处理问题的能力；
Trouble shooting ;
6，适应经常出差及高强度的工作；
Willing to travel and can work in a high pressure ;
7，良好的团队工作能力，具有良好的职业道德。
Good team player and professional. |